Responsibilities

• Serve as the first point of contact for client questions and technical issues

• Diagnose and resolve problems with deployed automation workflows

• Escalate complex issues to the engineering team with clear reproduction steps

• Maintain a knowledge base of common issues and solutions

• Work with clients during onboarding to ensure successful go-live

Requirements

• 1+ year of experience in a technical support, customer success, or implementation role

• Ability to understand and explain automation logic to non-technical users

• Strong written and verbal communication

• Patient, methodical, and comfortable handling ambiguous problems

• Basic familiarity with APIs, webhooks, or integration platforms is a plus

• Experience with helpdesk or ticketing tools (Intercom, Linear, or similar)

Offer

• Competitive salary

• Fully remote with flexible hours

• Genuine impact on client experience

• Fast learning curve — you'll understand how real automation systems work

• Quarterly team retreats

• Clear progression path toward solutions or engineering roles